Refund Policy

At Apex Lab Lifestyle Limited, we aim to ensure customer satisfaction with every product you purchase. Our refund policy is as follows:

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1. 7-Day Refund Window: Customers may request a full refund within seven (7) days of the purchase date, provided that the product is found to have a fault or defect upon our investigation. 

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2. Condition for Refund: If the product is confirmed to be faulty or defective within this 7-day period, we will process and arrange a brand new product as compensation. Please not that we do not offer refunds or exchanges unless the item is faulty or damaged upon arrival.

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3. Beyond 7 Days: Unfortunately, we are unable to offer refunds for any claims made after the seven-day window has passed.

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We appreciate your understanding and are here to assist with any further questions you might have